TDE Limited assisted the world's leading logisitcs company submit a €10M tender in the German market with a major multi-national consumer products manufacturer. The tender was completed under severe time constraints, but the customer said of the work done by TDE Limited “this is the best tender we have ever submitted". The tender was successful and the operations strategy devised by TDE Limited was praised as "meeting exactly the customer requirements".
Award-winning Interim provider Russam GMS publish case study highlighting the success of TDE Limited's work with leading document management company Océ
Succesfully project managed the integration of the printing function of a leading UK insurance group into a Transactional Mail and document management company. Scope involved pulling together a detailed project plan using Microsoft Project, carrying out due diligence, the TUPE of employees into the new company, defining and implementing a new IT infrastructure to ensure compliance to PCI and ISO 27001 accreditations, agreeing and meeting a completion date that was satisfactory to both parties. Also managed the site until a permanent appointment was made.
The customer said of Tim Dyer “Thanks for all of your hard work and helping us transition…. Your input has been invaluable. Hope all goes well for you and I hope we will have an opportunity to use your services again soon”.
“I would certainly second that. We have every intention of continuing to expand and we can always use talented, experienced SMEs. Good luck in your new role and keep in touch.”
The business was a long established security printing company with a high profile brand in the UK print industry. The business was acquired by a US based manufacturer, from an MBO team in late 2003. With annual revenues around £60m and located across 3 UK sites, the business had market-leading positions in promotional products, mass transit and car park ticketing, secure mail, secure logistics and pre-paid telephone cards. Unfortunately the sales and EBITDA growth forecast in the original Information Memorandum had not been achieved. The business suffered from a highly seasonal demand and an associated high cost base in its largest site. Failure to deal with its cost issues had accelerated the decline in sales and profitability due to a general lack of competitiveness in its declining markets.
Further, the decline in equity valuations had significantly increased the deficit of the company pension scheme.
In November 2006 the existing board of directors were removed.
Management and personnel changes
A new senior management team was recruited to bring in skills to drive a change programme covering operations cost reduction, outsourcing and financial planning including mitigation of pension liabilities.
Cost Reduction Programme
Reduced the workforce by 100 and simultaneously renegotiated purchase pricing to deliver a cost reduction of £3.8m in year 1.
Strategy and Business Planning
Developed and presented a re-structuring programme to the main board in the US which included site rationalisation to reduce overhead cost and an outsourcing strategy to eliminate seasonality and its associated direct cost. The plan was forecast to increase EBIT from £2.6m in 2006 to £10m in 2010 with a cash neutral project cost. This plan was delayed as the parent company decided to dispose of its non-core businesses in August 2007.
Stakeholder Interface
Successfully worked with existing shareholders and professional advisers to sell the business to a US based private equity house in August 2008.
In 2003 TDE Limited was recruited to rationalise UK Operations of a Wire producer which was VC backed and were looking to exit the business after several years ownership.
The business had three manufacturing plants across the UK and the remit was to optimise operations, maximise EBITDA, have no customer-facing issues during the closure of one of the plants and have no IR issues with the employees.
TDE Limited was responsible for the closure and subsequent transfer of production, plant and materials into two sister UK factories.
Project planning included assessing customer usage and stock holding situation and adjusting accordingly, assessing what changes were needed in other two plants.
The closure project included putting all sites at risk, carrying out the consultation process, negotiating redundancy terms with the staff and unions, managing local press, MPs, MEPs, the Chamber of Commerce and most importantly the customers.
Agreeing retention terms with key personnel over the protracted nine month closure was critical, as were transfering machinery to the other sites and the training of shop floor staff to produce the transfered products.
169 staff were affected by the closure who were offered job shop training and career assistance.
The project remit was met in full.
TDE Limited worked with a French client who were representing a major UK bank. The new service was a Co-Pack solution with the secure fulfilment of internet anti-fraud devices.
This was a new product to the market and so a totally new process was required.
Project involved scoping meetings in France and the UK to gain agreement with both the French client and their client over packaging, branding, daily production requirements and general SLAs.
The project was high profile and a “no fail” situation requiring 100% integrity with handling of customer data.
We offered to design the packaging, print the instruction booklets and pack and despatch the units thus providing a complete Print Management package.
We sourced and set up new production unit, recruited and trained new staff and implemented a lean layout with an optimised work flow.
Extensive data transfer testing was carried out to PCI standards.
Customer data was then received at midnight each night, was sorted by 3am into post codes and client addresses to utilise mail sort opportunities, fulfilment was completed between 3am and 2pm before being despatched by 4pm each day.
Daily production requirements varied between 3,000 units up to 20,000 units. Different variants – Standard, Welsh language, Braille etc were also catered for.
The reporting mechanism for daily despatches, non-despatches and returns was put in place as was a disaster recovery solution.
The promised solution went live on time and both the French client and the UK bank were delighted with the outcome.
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